Refund policy

Branded Aura – Refund & Return Policy

At Branded Aura, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

1. RETURN PERIOD

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please email us at brandedauras@gmail.com.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return:

The item must be unused, unopened, and in the same condition that you received it.
It must be in its original packaging with all tags and seals intact.
You’ll also need to provide the receipt or proof of purchase.

⚠️ Important: For hygiene and safety reasons, opened or used perfumes cannot be returned.

3. RETURN PROCESS

Once your return request is approved, we’ll provide you with a return shipping label and instructions on how to send your package.
Items sent back to us without prior approval will not be accepted.
Returns should be sent to:
📦 [INSERT RETURN ADDRESS]

4. DAMAGES & WRONG ITEMS

Please inspect your order upon delivery and contact us immediately at brandedauras@gmail.com if:

Your item is defective or damaged, or
You received the wrong product.
We will review the issue and arrange a replacement or refund.

5. NON-RETURNABLE ITEMS

We do not accept returns for:

Opened or used perfumes (due to hygiene reasons)
Sale items or gift cards
Customized or special order items

6. EXCHANGES

If you’d like to exchange a product, the fastest way is to return your item (if eligible) and place a new order once your return is accepted.

7. EUROPEAN UNION CUSTOMERS

If your order is shipped to the EU, you have a 14-day cooling-off period. You can cancel or return your order within 14 days, for any reason, provided the item is unused, sealed, and in original condition.

8. REFUNDS

Once we receive and inspect your return, we’ll notify you if your refund is approved.
Approved refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, please contact us at brandedauras@gmail.com.