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Premium Signature Scents by Branded Aura | Dubai’s Choice for Elegant Fragrances.
Orders
Below are some of are common questions about orders
How do I make a purchase?
Making a purchase at Branded Aura is simple:
Browse our collection and select your desired fragrance.
Click “Add to Cart” and then proceed to Checkout.
Enter your shipping and payment details.
Confirm your order — you’ll receive a confirmation email right away.
That’s it! Your selected fragrance will be carefully packed and shipped to your doorstep.
How do I know if my order is confirmed?
Once you complete your purchase, you’ll immediately receive an order confirmation email from Branded Aura. This email will include your order number, product details, and payment summary.
You can also log into your account dashboard on our website anytime to track the status of your order. If you don’t see the email in your inbox, please check your spam/junk folder or contact our support team.
Can I change my shipping address after my order is placed?
Yes, you can request a change to your shipping address before your order has been processed or shipped. Please contact our customer support team as soon as possible with your order number and the updated address.
Once your order has been dispatched, we may not be able to make changes. However, we’ll do our best to assist you.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Currently, Branded Aura offers delivery only within Dubai and across the UAE. We are focused on serving our local customers with fast and reliable delivery.
International shipping is not available at the moment, but we plan to expand soon.
When will my order be shipped?
Orders placed within Dubai are usually processed and shipped within 24 hours. Delivery typically takes 1–2 business days depending on your location.
You’ll receive a confirmation message with tracking details as soon as your order is dispatched.
What is your return policy?
For hygiene and safety reasons, perfumes cannot be returned or exchanged once they have been opened or used.
However, if your order arrives damaged, defective, or incorrect, please contact our customer support within 24–48 hours of delivery, and we’ll arrange a replacement or refund.
Our goal is to make sure every Branded Aura customer receives their fragrance in perfect condition.
How long will it take until I receive my order?
For customers in Dubai, delivery usually takes 1–2 business days after your order is confirmed.
For other Emirates within the UAE, delivery may take 2–3 business days, depending on the location.
You’ll receive a confirmation message and tracking details once your order is shipped.
Product & Authenticity FAQs
Discover answers to common questions about our perfumes, authenticity, and exclusive services.
Are your perfumes 100% original and authentic?
Yes — at Branded Aura, authenticity is our top priority. Every fragrance is sourced directly from trusted and verified suppliers, ensuring you receive only genuine perfumes.
Do you sell tester or copy perfumes?
No. We only offer sealed, original, and brand-certified perfumes. We do not deal in testers, replicas, or duplicates.
Do you deliver outside of Dubai / UAE?
Currently, Branded Aura offers delivery only within Dubai and across the UAE. We are focused on serving our local customers with fast and reliable delivery.
International shipping is not available at the moment, but we plan to expand soon.
What payment methods do you accept?
We accept major credit/debit cards, cash on delivery (UAE), and secure online payment options for international orders.
Can I return or exchange a perfume?
For hygiene and safety reasons, perfumes cannot be returned once opened. However, if your product arrives damaged, incorrect, or defective, we will happily replace it.
How do I know which fragrance is right for me?
Our curated descriptions and recommendations will guide you. You can also reach out to our support team for personalized suggestions based on your preferences.